Privacy Policy

This Privacy Policy explains how Arcline Technologies Ltd ("we", "us", or "our") collects, uses, and protects your personal information when you use our website and services.

Last updated: 3 February 2025

1. Who We Are

Arcline Technologies Ltd is a software consultancy registered in England and Wales (Company No: 17003236). Our registered address is Whistle Hollow Way, Stockport, Manchester, SK2 7DB, United Kingdom.

For any questions about this Privacy Policy or our data practices, please contact us at info@arclinetechnologies.com.

2. Information We Collect

Information you provide to us:

  • Contact information: Name, email address, phone number, and company name when you fill out our contact form or communicate with us.
  • Project information: Details about your project requirements and business needs that you share with us.
  • Communication records: Records of correspondence when you contact us via email or other means.

Information collected automatically:

  • Usage data: Information about how you use our website, including pages visited and time spent on the site.
  • Technical data: IP address, browser type and version, device information, and operating system.

3. How We Use Your Information

We use your personal information for the following purposes:

  • To respond to your inquiries and provide information about our services
  • To deliver our consultancy and development services
  • To communicate with you about projects and services
  • To improve our website and services
  • To comply with legal obligations
  • To protect our legitimate business interests

4. Legal Basis for Processing

Under the UK GDPR, we process your personal data on the following legal bases:

  • Consent: When you submit a contact form or opt-in to communications.
  • Contract: When processing is necessary to fulfil a contract with you or take pre-contractual steps.
  • Legitimate interests: For our legitimate business interests, such as improving our services and marketing, where these don't override your rights.
  • Legal obligation: When we need to comply with a legal requirement.

5. Data Sharing

We do not sell your personal information. We may share your data with:

  • Service providers: Third-party providers who help us operate our website and deliver services (e.g., hosting providers, email services).
  • Professional advisors: Lawyers, accountants, and other advisors where necessary.
  • Legal requirements: When required by law, regulation, or legal process.

6. Data Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include encryption, secure hosting, and access controls.

7. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Contact form submissions are retained for up to 3 years unless we enter into a business relationship, in which case data is retained for the duration of the relationship plus 6 years.

8. Your Rights

Under UK data protection law, you have the following rights:

  • Access: Request a copy of the personal data we hold about you.
  • Rectification: Request correction of inaccurate or incomplete data.
  • Erasure: Request deletion of your personal data in certain circumstances.
  • Restriction: Request restriction of processing in certain circumstances.
  • Portability: Request transfer of your data to another organisation.
  • Objection: Object to processing based on legitimate interests or for direct marketing.
  • Withdraw consent: Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact us at info@arclinetechnologies.com.

9. Cookies

Our website uses minimal cookies necessary for the website to function. We do not use tracking cookies or third-party advertising cookies. Essential cookies are used to remember your preferences and ensure the website operates correctly.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

11. International Transfers

Your data is primarily processed and stored within the United Kingdom and European Economic Area. If we transfer data outside these areas, we ensure appropriate safeguards are in place to protect your information.

12. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by posting the new policy on this page with an updated revision date. We encourage you to review this policy periodically.

13. Complaints

If you have concerns about how we handle your personal data, please contact us first so we can try to resolve the issue. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's supervisory authority for data protection:

Information Commissioner's Office
Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF
Website: ico.org.uk
Helpline: 0303 123 1113

14. Contact Us

For any questions or concerns about this Privacy Policy or our data practices, please contact us:

Arcline Technologies Ltd
Whistle Hollow Way
Stockport, Manchester, SK2 7DB
United Kingdom
Email: info@arclinetechnologies.com
Phone: +44 7487 222222